Service department
Book your service visit in one chat
VAL, our virtual service assistant, can find an opening, change a visit and tell you where your vehicle stands, any time of day.
Ford Cars of Jonesville
VAL ยท Virtual service assistant
Can I bring my Explorer in for an oil change on Thursday?
Yes. I have Thursday at 8:30 AM or 1:00 PM. Which works better?
8:30, please.
You're booked for an oil change on Thursday at 8:30 AM.
What you can ask VAL
The same things you'd call the service desk about, without waiting on hold.
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Book a service visit
- Say what your vehicle needs and when you're free, and pick from the times that are open.
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Change or cancel a visit
- Plans change. Move your appointment to a new time or cancel it in a couple of messages.
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Check on your vehicle
- Already in the shop? Ask where it stands without tracking down your advisor.
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Find service specials
- Ask what's on offer right now and put a special on your next booking.
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Get hours and directions
- Find out when the service department is open and where to bring your vehicle.
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Leave a message for the team
- Need a person? VAL passes your message along to the service staff.
How it works
A quick text code confirms it's you, so VAL can pull up your vehicles and appointments.
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1
Open the chat
Enter your name and mobile number.
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2
Enter your code
We text a code to that number. Type it in to continue.
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3
Tell VAL what you need
Chat in your own words, as you would with an advisor.
Try it for yourself
This demo is connected to a working store. The code is a real text message, and any appointment you book goes on the Ford Cars of Jonesville service schedule. Everything else on this page is sample content.